| Many organizations still manage cleaning based on fixed rounds and checklists. These lists allow one to track when cleaning took place. The disadvantage is that they provide only limited insight into the actual situation on location. Did the cleaning take place at the right time? How busy was it then? How did visitors perceive the quality? And where did the actual need for cleaning arise?
In this practice-oriented lecture, Joris Otten and Wiebe Blankenberg from INPRC explain how real-time data can support smarter management of cleaning. The daily practices of facility managers, building managers, and cleaning organizations are central to this. Using practical examples from the collaboration with NS Stations and ProRail, they provide insight into the way in which usage data, visitorsfeedback and operational information come together in a single data-driven approach. By now, more than 130 sanitary locations are connected to the INPRC system. In 2025 alone, nearly 174.000 were feedbackmoments were recorded. This approach led to an improvement in cleaning quality and visitor experience of approximately 15%. In addition, the number of locations scoring at or above the set quality standard increased by about 20%. In the lecture, the speakers cover, among other things: • why fixed cleaning schedules are increasingly out of line with dynamic visitor flows; The speakers indicate that data-driven cleaning is not about cleaning more, but about cleaning when necessary. In doing so, they also address the future role of artificial intelligence, predictive analytics, and real-time dashboards within facilities management. The lecture offers visitors practical insights, concrete examples, and immediately applicable ideas for their own organization. |
